How long will it take for my order to ship? When will I receive it?
Depending on the brand, orders may ship out the same business day or take up to 1-2 days to ship. On rare occasions, shipment may take longer due to unforeseen delays. On average, your product will be delivered in 4-7 days. If the delivery time is longer, it will be stated on the product page.
We guarantee the fastest processing and shipping times in the industry, along with the most responsive customer service.
Which payment methods do you accept?
We accept the following payment methods:
- Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
- Apple Pay
- Google Pay
What is your return policy?
We offer a 30-Day Money Back Guarantee on all items. Check out our 30-Day Return Policy at the bottom of the page for more details!
What is your cancellation policy?
You can cancel any order for a 100% refund before it has shipped out. Please notify us immediately at support@halliehospitality.com if you would like to cancel your order. Once the order has shipped, it is subject to our 30-Day Return Policy.
What if my product is damaged?
Please inspect the packaging of your item(s) when they arrive. If you notice any damage, even to the box, make note of it when signing for delivery. If you’re unable to open the package during delivery but suspect damage, write “suspect damage” on the delivery receipt.
If your item(s) do arrive damaged, please send photos to support@halliehospitality.com, and we will process a replacement or compensation.
How do I place an order?
To place an order online, simply click “Add To Cart” on your preferred product and proceed to checkout. Enter your shipping and billing information and complete checkout.
To place orders by phone, call us at (541)-668-4341 . You will receive an immediate order confirmation, and we will start processing your order right away.
How do I know when my order will ship?
Once you place your order, you will receive a confirmation email with credit card authorization and shipping/billing information.
We will immediately process your order, and you will receive an email with a tracking number once it leaves the warehouse.
If an item goes out of stock, you will be notified via email or phone within one business day. We take great measures to ensure all products listed on our website are in stock, but sometimes items can quickly sell out due to high demand.
Will you send an order confirmation via e-mail?
Yes, an order confirmation message will be sent to the e-mail address you provide for each order you submit. We recommend printing and saving the e-mail confirmation for your records. Please ensure your e-mail address is entered correctly to receive your order confirmation.
Do you charge sales tax?
We are located in Delaware and do not charge sales tax unless you are shipping the order to Delaware. This can save you hundreds of dollars compared to ordering elsewhere.
Can I change my order?
Yes, you can change your order at no cost by emailing us at support@halliehospitality.com and requesting the change. Any price difference will be credited to your card, or we will send you a custom invoice to pay the difference. Orders can only be changed before shipping.
You can get immediate assistance regarding the status of your order by emailing support@halliehospitality.com or calling (541)-668-4341 .